Important Booking & Cancellation Information

Bookings Within 72 Hours
For service requests made less than 72 hours away, availability cannot be guaranteed. However, Beaton’s will do our best to accommodate your request. You are welcome to contact us by phone or WhatsApp before placing your booking to check availability.

Couples / Travelling Companions
A couple or travelling companion arrangement (e.g. sisters, brothers, friends, parent and child, or married couples) applies when one passenger is designated as an escort and both passengers are travelling on the same flight to the same homestay. This arrangement must be specified at the time of booking.

Drop-Off Service
The drop-off service is available only to students who are capable of travelling independently and do not require boarding assistance. Boarding assistance is subject to a separate fee.

Our Airport Meet & Greet Service Includes:

• Up to 2 hours of complimentary waiting time at the airport after the flight's actual landing time.

• Assistance with any problems or difficulties students may encounter upon arrival in Canada.

• Helpful maps, brochures, event coupons, and other local information.

Cancellation Policy & Flight Changes
All applicable service fees remain payable if a student or school cancels an airport pickup or return transfer after a vehicle has been dispatched.

A minimum of 48 hours' advance notice is required for cancellations eligible for a full refund.

All students are expected to keep Beaton’s dispatch contact number readily available and contact us immediately if there are any changes to their flight arrangements.